1. Introduction
Polartek respects the privacy of your personal data and is committed to protecting it in accordance with the General Data Protection Regulation (GDPR) and applicable Romanian legislation. This policy explains how we collect, use, store and protect your personal information.
2. What Data We Collect
We collect the following types of information:
- Personal identification data: first name, last name, email address, phone number
- Contact information provided through contact forms or bookings
- Data about requested services and equipment brought for servicing
- Technical data: IP address, browser type, time spent on site (through cookies)
3. How We Use Your Data
We use your personal data for the following purposes:
- Providing boot fitting, ski and bicycle servicing services
- Communicating with you about our services and bookings made
- Improving our services and user experience
- Complying with legal obligations and responding to authority requests
4. Data Sharing
We do not sell, rent or share your personal data with third parties, except when necessary to provide services or when required by law. All data is stored and processed in Romania/EU.
5. Data Retention Period
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected:
- Contact messages: 1 year from submission
- Booking data: 2 years from service provision
- Customer data: 3 years from last interaction
6. Your Rights
In accordance with GDPR, you have the following rights:
- Right of access: To request information about the personal data we process
- Right to rectification: To request correction of inaccurate personal data
- Right to erasure: To request deletion of personal data under certain conditions
- Right to data portability: To receive your data in a machine-readable format
- Right to object: To object to certain types of processing
- Right to restrict processing: To request limitation of data processing
7. Cookies
Our website uses cookies to improve user experience and for analytics. Cookies are small files stored on your device that help us understand how you use our website. You can control cookies through your browser settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. All communications are encrypted using HTTPS and data is stored under secure conditions.
9. Contact
For any questions about this privacy policy or to exercise your rights, you can contact us:
Email: polarteksport@gmail.com
Phone: +40 723 191 178
10. Policy Changes
We reserve the right to update this privacy policy. Any changes will be published on this page with the update date. We recommend checking this page periodically to stay informed of any changes.